Returns & Exchanges
At A Friend Indeed Australia, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Whether you need a different size or a complete change of heart, our streamlined process ensures your satisfaction is our priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all labels and hygiene seals remain intact and the garment is in its original condition.
Ship It Back
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing