Frequently Asked Questions
Everything you need to know about shopping with your favorite Australian fashion companion.
What are your shipping rates and delivery times within Australia?
We offer flat-rate standard shipping for $10 and express shipping for $15. Standard delivery typically takes 3-7 business days, while express orders arrive within 1-3 business days depending on your location.
What is your return policy for fashion items?
We want you to love your fit! You can return unworn items with original tags attached within 30 days of purchase for a store credit or exchange. Please note that sale items are final sale unless faulty.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. As Australian sizing can vary between labels, we recommend measuring a similar garment you own to compare against our charts.
Do you offer international shipping?
Yes, A Friend Indeed Australia ships worldwide. International shipping costs are calculated at checkout based on your destination and the weight of your parcel.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for our Australian customers.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.